Memberships & Renewal FAQ

 

 

 

2021 Membership & Rollover FAQ

 

NO 2021 PRICE INCREASE: There will be no increase on prices for your 2021 Season Memberships.

2021 SEASON ROLLOVER CREDIT: You will receive credit for 15 of the prepaid 2020 LAFC home matches that were not played at Banc of California Stadium in front of fans. Credit will not include any deferred 2020 payments. The appropriate credit will be applied to your season Membership for the 2021 season.

2021 BALANCE: Members will be responsible for paying the balance of 2021 matches that their rollover credit does not cover. Reminder that your credit for the 15 games played in 2020 will be rolled over into a 17 game 2021 regular season, meaning the majority of your 2021 Membership is already paid for.

2021 MONTHLY PAYMENT: Members 2021 payments will be divided into eight monthly installments beginning on Nov. 15, 2020 and continuing through June 15, 2021.

 

Q: How can I add on tickets in the Supporters Section? 

A: Demand for Supporters Section memberships are extremely high and memberships have been sold out for quite some time. In the event that memberships become available, they will be extremely limited. Requests will be fulfilled based on tenure and subject to availability. In order to secure Supporters, you will need to first renew your current Membership. Non-renewed accounts will be ineligible for relocation. 

Q: How do I use my rollover credit for my renewal? 

A: We will automatically apply your rollover credit from the 2020 season to your 2021 renewal. 

Q: How do I cancel my membership? 

A: In order to cancel, you must speak directly to your Membership Services representative. If you select “cancel” via your Member Details email, you will be contacted by your Membership Services Representative. 

Q: When is the deadline to cancel? 

A: Thursday, November 12th at 5:00PM Pacific Standard Time. 

Q: If I decide that I want to renew after filling out the cancellation form, how do I renew my membership? 

A: By cancelling your membership, you are forgoing your specific seating location. Should you change your mind, just contact your Membership Services Representative and they will let you know what locations are available. 

Q: Why can’t I upgrade / add seats / relocate right now? 

A: Our relocation period will occur in December. Our inventory will not be finalized until after the renewal process is completed. At that time, we will have a better idea of availability. 

Q: Why do I have to renew my current seats if I want to upgrade / relocate? 

A: As a membership benefit, renewed members will receive priority on the best available locations at Banc of California Stadium. Only renewed members who are current on a payment plan will be eligible for relocation. Please note, due to the high number of season memberships, we are unable to guarantee the ability to relocate, upgrade, or add to your current membership. 

Q: How do I upgrade? 

A: Please complete the add on / upgrade survey located in your account manager or contact your rep directly via phone or email. Keep in mind upgrades are subject to availability and in-stadium capacity. The relocation period will occur sometime in December.  

Q: When does my payment run? 

A: Your first payment for your 2021 Membership will run November 15th. 

Q: How can I change / update my payment information? 

A: You can contact your member service representative to change your payment method at any time. Once your invoice is loaded into your account, you will be able to change your payment type through your account manager.